Terms & Conditions

 

Who we are and our services

Our website and services are owned and operated by Inova Consultancy Limited, registered in England and Wales with company number 05209648 (registered VAT number 229472001, and our registered office address at Floor 2, Leecroft House, 58-64 Campo Lane, Sheffield, S1 2EG, United Kingdom (“Inova Training”, “We”, “Our”).

You can find everything you need to know about us and our services on our website. If you order services from us, we also confirm the key information to you after you order by email.

Acceptance of these terms and conditions (T&Cs)

If you use or access our website or services, these are the Ts&Cs which will apply, in addition to our privacy policy and our Cookie Policy. If do not accept these Ts&Cs do not access our website or use our services.

These Ts&Cs are split into two sections

Section 1 explains our General Terms which apply to all users of the website, regardless of whether you make a purchase from us. 

Section 2 explains the additional terms and conditions apply where you purchase services from us. 

In these Ts&Cs where we use the words “services” we mean any services which we make available to you that attract a fee (we have some) or that are available for purchase through the website, such as mentoring or training services. 

Contact information

If you have any questions or complaints, please contact us using the online contact form on our website.  

If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when you registered with us. When we use the words “writing” or “written” in these T&Cs, this includes emails. 

Section 1 – General Terms which apply to all users of the website (regardless of whether a purchase is made)

1. Use of our website and access content (on a free and a paid-for basis)

We are the owner or the licensee of all intellectual property rights in our website, in the material published on it and in any materials provided to you through performing our services. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website or which we share with you when performing our services for your personal use only. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of our content must always be acknowledged.

You must not use any part of our content or our services for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our content in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

2. Our website site is made available free of charge

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

3. We are not responsible for websites or third party resources which we link to

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only.  This might include, for example, links to social media channels, platforms, individuals, organisations, products, third-party services, or other resources. 

Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

If you access, use or purchase any third party sites or resources you do so at your own risk and we have no liability to you in relation to this.  You are responsible for reading and complying with any terms and conditions which apply to such third party resources and for paying any additional fees which might apply.

4. Text or data mining, or web scraping is not permitted

You will  not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our website or any services provided via, or in relation to, our website. This includes using (or permitting, authorising or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the website or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this paragraph should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This paragraph shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

5. Resolving complaints

Our Customer Service Team can be contacted by using the online feedback form which you can find on our website.  They  will do their best to resolve any problems you have with us or our services. 

6. Other important terms apply to our contract

  • We can transfer our contract with you, so that a different organisation is responsible for supplying services. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. 
  • You can only transfer your contract with us to someone else if we agree to this. 
  • These terms are the entire agreement between us and they supersede all other previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
  • You and we each agree that in entering into this agreement neither of us relies on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Nothing in this agreement will limit or exclude any liability for fraud.
  • Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
  • If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
  • Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
  • These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Section 2 – TERMS AND CONDITIONS WHICH APPLY WHEN SIGN UP TO USE OUR SERVICES (ON A PAID FOR OR FREE OF CHARGE BASIS)

These additional terms and conditions apply, in addition to those listed above in Section 2, where you sign-up to access services from us.

1. The sign-up process and payments (if applicable)

If you use the sign-up page to sign-up for our services (either on a paid for or a free of charge basis), including having confirmed that you agree to be bound by these terms and conditions and our privacy policy, and subject to you making any payments owed to us (if applicable) we will confirm by email if we have accepted your request to sign-up to our services. 

As part of the sign-up process, it will be clear on the website if any fees are charges apply to your selected service.  Where fees and charges do apply, we will let you know how to pay these.  If you fail to pay us on time, in addition to our right to charge interest on late payments (see paragraph 2, below), we may suspend or terminate your access to the services.  

2. We charge interest on late payments

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount. 

3. We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

4. We’re not responsible for delays outside our control

If our supply of your services is delayed by an event outside our reasonable control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team by using our online feedback form on our website to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred. 

5. We are not responsible for User Content and any User Content must comply with these terms

In this paragraph, “User Content” means content uploaded or posted to our website or shared through third party platforms in connection with our services by users, including (but not limited to) blog posts, bulletin board posts, contributions (including verbal contributions) to live or recorded webinars, podcasts, panel discussions, masterclasses and in-person events, coaching tools, images, photos, text, live chat or messenger messages. 

From time to time, we might offer you the opportunity to join a social media group or other communications group in relation to your use of the services as part of which you may share User Content. 

User Content must not:

  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; promote violence or any illegal content or activity; or bully, insult, intimidate, humiliate, harass, upset, embarrass or alarm any other person;
  • include pornographic, indecent, obscene, or child sexual abuse material;
  • be defamatory of any person; be obscene, offensive, hateful or inflammatory;
  • promote discrimination of any kind, including discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any intellectual property rights;
  • be likely to deceive any person, or give the impression that your contribution comes from us if this is not the case;
  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • impersonate any person or organisation or misrepresent your identity or affiliation with any person or organisation;
  • advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse, or contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the
  • statement is, or is to be, made are likely to understand such statement as constituting a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
  • contain any advertising or promote any products, services, websites or resources provided by you or third parties that do not directly relate to our services.

Any facts comprised in User Content must be accurate and any opinions must be genuinely held and it must comply with all applicable laws in England and Wales and in any other country from which such User Content can be viewed and not be in contempt of court.

If you post User Content, you warrant that any User Content complies with the standards set out in these terms and you will be liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer because of your breach of warranty.

If you access User Content, you accept that we are not responsible for such User Content and therefore make no representations, warranties or guarantees, whether express or implied, that the User Content is accurate, complete or up to date.

We have the right to immediately remove (temporarily or permanently) any posting of User Content you make, if, in our sole discretion, we believe it does not comply with the standards set out in these T&Cs.

Any User Content which you share will be considered non-confidential and you grant us the right to use, store and copy that content and to distribute and make it available to third parties.

We reserve the right to disclose your identity to any third party who claims that User Content violates their intellectual property rights, or of their right to privacy.

You are solely responsible for securing and backing up your User Content.

6. If you are an individual consumer (and not making a purchase in connection with a business) you have a legal right to change your mind as you purchased the services online

For most of our services bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

You can’t change your mind about an order for: 

  • digital products, after you have started to download or stream these;
  • services, once these have been completed.

If you change your mind about your purchase, you must let us know no later than 14 days after:

  • the day we confirm we have accepted your order, if it is for a service, for example our mentoring or training services. 
  • the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, a recording or video), although you can’t change your mind about digital content once we have started providing it. 

To let us know you want to change your mind, contact our Customer Service Team by using our online feedback form on our website.  

If you bought a service (such as training or mentoring services]) we don’t refund you for the time you were receiving it before you told us you’d changed your mind. 

If your product is a service or digital content, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

7. You can end an on-going contract

We tell you when and how you can end an on-going contract with us (for example, for ongoing services or a subscription to digital content) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team by using our online feedback form on our website.

8. You have rights if there is something wrong with your service

If you think there is something wrong with your services, you must contact our Customer Service Team by using our online feedback form on our website. 

We are required to provide you with services that are as described to you on our website and that meet all the requirements imposed by law. 

Summary of your key legal rights 

If your product is digital content, for example a training course video, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

  • If your digital content is faulty, you’re entitled to a repair or a replacement.
  • If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. 
  • If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation

If your product is services, for example an online or in-person training course or mentoring session, the Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
  • If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

9. We can change services and these terms

We can always change a service or digital content:

  • to reflect changes in relevant laws and regulatory requirements;
  • to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the services; and
  • to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

If we plan to make any significant changes to our services or to these terms, we’ll notify you and you can then contact our Customer Service Team by using our online feedback form on our website to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received. 

10. We can suspend supply (and you have rights if we do)

We do this to:

  • deal with technical problems or make minor technical changes;
  • update the services to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the services (see above).

We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the services for longer than 21 days in any 6 month  we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 3 months you can contact our Customer Service Team by using our online feedback form on our website to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

11. We can withdraw services

We can stop providing an ongoing service or a subscription for digital content. We let you know at least 4 months in advance and we refund any sums you’ve paid in advance for services which won’t be provided.

12. We can end our contract with you

We can end our contract with you and claim any compensation due to us if:

  • you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
  • you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the services to you;
  • you are in breach of these terms and conditions.

13. Our responsibility for loss or damage suffered by you

Whether you are an individual consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

You understand that where we provide services to you, we are providing you with information and guidance only.  You alone are responsible for your own decisions, choices, actions and results arising out of or resulting from your use of our services and that we are not responsible for the choices which you make.  

If you are an individual consumer user:

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control (see paragraph 2 of Section 6).  
  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
  • A business loss. It relates to your use of a service for the purposes of your trade, business, craft or profession – see below “If you are a business user”. 

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Except for where we cannot legally limit our liability (as noted above), and subject to the exclusions noted above, our liability to any business user is limited in the aggregate to an amount equal to sum of all payments made by the business user to us. 

This version was last updated on 21 November 2023

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